FAQs

Frequently Asked Questions (FAQs)

Welcome to Neoably’s FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.

1. Where do you ship to?

We currently ship to addresses within the United Kingdom only.
We do not offer international shipping at this time.

2. How long will it take to receive my order?

  • Handling time: 1–2 business days

  • Delivery time: 3–4 business days after dispatch
    You’ll receive a confirmation email once your order is shipped.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all UK orders.

4. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking link (if applicable).

5. What is your return policy?

You can return items within 30 days of delivery. Returns are free, and we do not charge a restocking fee.
Items must be unused, in original condition, and not marked as final sale.

Read our full Return and Refund Policy for more details.

6. How do I start a return?

To initiate a return, please contact us at:
Email: contact@neoably.com
Phone: +44 20 7278 7565
Or use our Contact Us page

7. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible.

8. What payment methods do you accept?

We accept all major debit and credit cards, as well as PayPal and other secure payment options available at checkout.

9. Are your products authentic?

Yes, all products sold on Neoably are 100% authentic and sourced from trusted suppliers.

10. How do I contact customer support?

You can reach us by:
Email: contact@neoably.com
Phone: +44 20 7278 7565
Or via our Contact Page